Returns Policy
CLOTHING
If your Merch is faulty on arrival, we’re really sorry. Please drop us an email and attach a picture of your damaged Merch to shop@whenriversmeet.co.uk, and we will get a replacement sent out to you ASAP!
If your Merch isn’t the right size, no problem. Just drop us an email to shop@whenriversmeet.co.uk, and we’ll get another size sent out to you ASAP. We do ask that you kindly return your original Merch at your own expense, but we’ll cover the shipping for the replacement—no probs!
Please don’t return any merchandise to the address shown in the package. We know that’s confusing, but our clothing comes directly from our print provider (we’ve run out of room at home), and they don’t accept returns, so we won’t be able to retrieve anything from there. We have listed our return address below but please always email first.
One Road Records
PO Box 13001
Colchester
CO7 5AS
United Kingdom
PHYSICAL MUSIC
If your CD or Vinyl is damaged on arrival, we’re really sorry. We hand check every order before it goes out, but it’s possible one may slip through the WRM net or get damaged on the way. Please email us at shop@whenriversmeet.co.uk with a picture of the damage, and we’ll get a replacement send out totally free of charge.
Unfortunately, we don’t offer returns if our music isn’t to your taste. Music is in the ear of the beholder, and we understand our music won’t be to everyone’s taste, so if you’re not sure whether we’re for you, we suggest you check us out on YouTube before committing: https://www.youtube.com/c/whenriversmeet
DIGITAL DOWNLOADS
When you order a digital download you will receive a link to download a zip file. This file can’t be downloaded on a phone, so you will need a computer to be able to extract the files. We don’t offer refunds for digital downloads as once we share the link, you will have ongoing access to the files that can’t be retracted our end, but of course we’ll do everything we can to help you get your digital downloads up and running. Just drop us an email to shop@whenriversmeet.co.uk.
ALL OTHER MERCH
If your Merch isn’t listed above, but you’ve ordered a mug, phone case, poster, etc. from us, and it is faulty or damaged, we will of course replace it free of charge. Please drop us an email to shop@whenriversmeet.co.uk and include a picture of the damage.
A NOTE FROM GRACE & AARON
We’ll always do everything we can to make sure you’re happy with your Merch, and if you have any other questions, please don’t hesitate to drop us an email to (you guessed it) shop@whenriversmeet.co.uk.
Thank you so much for your support!
G&A x
PS
We’re very lucky to receive lots of messages on our social media, but sometimes we get a little behind replying, so we ask that any Merch queries are sent to shop@whenriversmeet.co.uk to make sure we don’t miss your message.
